PRIVACY POLICY

Last updated: 12 September 2026

1. WHO WE ARE

MM Roof Cleaning Services (“we”, “us” or “our”) provides roof cleaning, exterior cleaning and solar panel protection services across Somerset, Devon, Bristol and surrounding areas.

Business: MM Roof Cleaning Services
Address: Blackdown Road, Wellington, Somerset, TA21 9DF
Telephone: 07887 608769
Email: info@mmrcs.co.uk
Website: www.mmrcs.co.uk

We respect your privacy and are committed to protecting the personal information you provide to us.

2. WHAT PERSONAL INFORMATION WE COLLECT

When you contact us or request a quotation, we may collect information such as:

• Your name
• Telephone number
• Email address
• Property address
• Postcode
• Information about your property or the service you require
• Any other information you choose to provide when contacting us

If you contact us through a Google advertisement or Google lead form, we may also receive the information you submit through that form.

We only collect information that is reasonably necessary to respond to your enquiry, provide our services and manage our relationship with you.

3. HOW WE COLLECT YOUR INFORMATION

We may collect your information when you:

• Complete a contact or quotation form on our website
• Contact us by telephone
• Email us
• Contact us through online advertising, including Google Ads
• Request a quotation or information about our services
• Communicate with us about an existing or potential job

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to your enquiries
• Contact you about a quotation you have requested
• Arrange and provide our services
• Discuss your property and the work you require
• Arrange appointments
• Provide estimates and quotations
• Communicate with you about work you have booked
• Maintain records relating to our customers and enquiries
• Improve our services and website
• Deal with complaints or queries
• Meet our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without providing appropriate information and, where necessary, obtaining your consent.

5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Taking steps at your request before entering into a contract

For example, when you ask us for a quotation or information about our services.

Contract

Where you become a customer and we need to use your information to provide the services you have requested.

Legitimate interests

For example, maintaining appropriate business records, responding to enquiries and managing our business, where this does not unfairly override your privacy rights.

Consent

Where we specifically ask for your consent to use your information for a particular purpose.

Where we rely on consent, you can withdraw that consent at any time.

6. GOOGLE ADS AND LEAD FORMS

We may advertise our services using Google Ads.

If you submit your details through a Google lead form, the information you provide may be passed to us so that we can contact you about your enquiry.

The information may include details such as your name, telephone number, email address and postcode, depending on the fields included in the form.

We will use information received from a Google lead form for the purpose for which you provided it, such as responding to your enquiry or providing a quotation.

Google may process personal information in accordance with its own privacy policies.

7. WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell your personal information.

Where necessary, we may share information with trusted third parties that help us operate our business, website, communications or advertising.

These may include:

• Website and hosting service providers
• Email and communication providers
• Advertising and lead-generation platforms
• IT and software service providers
• Professional advisers where necessary
• Government bodies, regulators or law-enforcement authorities where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, we take steps to ensure that your information is handled securely.

8. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to enquiries and quotations will normally be retained for up to 2 years, unless we have a legitimate reason or legal obligation to retain it for longer.

Customer and financial records may need to be retained for longer where required for accounting, tax, insurance, legal or other regulatory purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. KEEPING YOUR INFORMATION SECURE

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Unauthorised disclosure

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. COOKIES AND THIRD-PARTY SERVICES

Our website may use cookies and third-party services to provide website functionality, understand how the website is used, provide embedded content and support our services and advertising.

Some third-party services may collect information about your use of the website.

For example, our website may contain third-party services such as maps, analytics, advertising or translation services.

Where required, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage available cookie and privacy settings through the options provided on our website.

11. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have rights including:

• The right to be informed about how your personal information is used
• The right to request access to the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to ask us to restrict how we use your information in certain circumstances
• The right to object to certain processing
• The right to withdraw consent where we rely on consent

Some of these rights are subject to legal conditions and exemptions.

If you would like to exercise one of these rights, contact us using the details below.

12. HOW TO CONTACT US

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

MM Roof Cleaning Services
Blackdown Road
Wellington
Somerset
TA21 9DF

Telephone: 07887 608769
Email: info@mmrcs.co.uk

13. COMPLAINTS

If you have concerns about the way we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office:
https://ico.org.uk/

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.

The latest version will be published on this page with the date it was last updated.